Tack packs available from YEP

Terms & Conditions

Here are our general Terms and Conditions. If there's anything else you need to know, please phone us on 08454 755064 or e-mail sales@yorkshireequineproducts.co.uk.


Our prices

All our prices can be assumed to be correct at the time of order; they include VAT where applicable.


Postage and packing

We will deliver anywhere in the UK, and be as flexible as we can be with the delivery arrangements. Our standard delivery service is three day service included in our prices. An additional charge is made for a 2 day service of £7-£10 per part. Our delivery times relate to all orders placed before 4pm.

We may also need to charge a premium for deliveries to the Highlands of Scotland - it depends on what you order.


Our exchange policy.

As you will probably be buying "sight unseen" we provide an Exchange Scheme on our products which must be taken up within 7 days of delivery. If you have purchased any item and you require it changing we will accept this change and the goods can be returned . We will arrange collection by our courier and replace the goods with the equivalent value minus the cost of transport which may be £20 per part or per delivery dependant on the product that requires exchange. When wishing to exchange please contact the office by e-mail at sales@yorkshireequineproducts.co.uk. and you will be given a dedicated number for exchange.

We will always strive to do what is fair and reasonable to make sure that you won't be stuck with anything you're not happy with.


Ordering goods

You can order online, by telephone (0845 475 5064), or by post to:
Yorkshire Plastics Ltd, 100 Morthen Road, Wickersley, S66 1EG

If you want to order online but don't want to leave your payment details, that's no problem - we will phone to obtain these.


Payment by credit card, charge card or debit card

We accept all major credit cards, charge cards and debit cards, including American Express. All card holders are subject to validation checks and authorisation by their card issuer. We cannot be held responsible for the consequences of any delay in delivery, or non-delivery, resulting from any refusal by a card issuer to authorise a payment.


Payment by cheque

We also accept payment by cheque but usually allow a calendar week for cheques to clear before despatching the order.


Delivery

We try to be as flexible as possible with delivery arrangements. Delivery can be made to an alternative address. We will plan the despatch so that the goods should arrive on the day agreed with you at the time of ordering.

Items can usually be left without signature, so you don't have to hang around waiting for the carrier to arrive. We will ask for Special Delivery Instructions.

Please note however that we cannot be held responsible for the consequences of any delay caused by the failure of our contracted couriers to fulfil their obligations, although we will always do all that is reasonable to provide the goods by the time required. But please also note that the percentage of delayed deliveries is very small, and the percentage of items lost in transit is all but non-existent.


Right to cancel

If you decide to cancel your order, and do not wish to use the Exchange Scheme - in other words you just change your mind, or have e.g. duplicated your order elsewhere - then you must contact us in writing within seven working days of receiving the order. The goods must also (1) be unused and (2) be in their original packaging. For any cancelled order we will arrange the collection and will always deduct £15 as a contribution towards the return freight costs. For litter bins the figure would be £20 per item or order. If we have made a mistake, e.g. we have sent the wrong components and there is no time to correct the error, then of course we will collect the goods and refund you in full, including carriage charges.


Overseas orders

We can deliver most goods we sell anywhere within the continent of Europe. Please contact us by phone or e-mail for a quotation stating which goods you are interested in, how quickly you need them, and the delivery address.


Faulty goods

If you purchase a product from us which is found to be faulty, please phone or e-mail and we will attend to the problem without delay. Problems with products that have been sold by us and are under guarantee should be referred to us in the first instance. We keep paper copies of invoices for at least five years so can supply proof of purchase if required for guarantee claims.


Colour reproduction

The reproduction of colour and detail in the pictures on our web site is as accurate as technology allows.


Mailing lists

We'd like to have your permission to contact you with details of our own new products and special offers (you may opt out of this at any time). If you wish your name and address details to be added to a database which may be passed to third parties whose products or services we approve of you will be given the opportunity to request this as part of the online ordering process. For further information about our Privacy policy please see Privacy.

Yorkshire Equine Products is a trading name of Yorkshire Plastics Ltd. Our registered address is High Ash Villa, Mansfield Road, Clowne, Chesterfield. S43 4DG. Company Number: 06775237